Turn Every Guest Request Into Exceptional Service.
Empower your guests to request any hotel service in seconds while giving your team complete operational visibility in real time.
The challenge with hotel operations
Guests expect instant service. Most hotels still rely on scattered, manual processes.
Guests wait on hold
Just to request towels, housekeeping or transportation.
Requests get lost
Between phone calls, WhatsApp messages and handwritten notes.
No real-time visibility
Managers have no live visibility across hotel operations.
From guest request to resolved — in moments
Guest scans a QR Code
Instantly opens the Guest Portal — no app, no login, no friction.
Selects a service & submits
Choose housekeeping, room service, transportation and more in seconds.
Receives instant confirmation
A reference number and estimated response time right away.
Tracks status in real time
Guests see their request move from new to in-progress to resolved.
The request now appears in the hotel's operations dashboard — ready for the team to handle.
Staff handles it instantly
The request lands in the operations dashboard — the journey continues on desktop.
A complete visual operations platform
Operations Radar
One live operational map for the entire property.
Interactive Floor Plans
Monitor every room visually. Open requests directly from the map.
Asset Management
Every room has its own digital profile, QR Code and request history.
Live Floor Monitoring
Track operational activity floor by floor in real time.
Everything happening across your hotel.
Executives receive a live operational overview — KPIs, SLA, open requests, department workload, response times and operational trends.
Never lose another guest request.
Ask questions. Get executive insights.
The AI layer turns operational data into clear, conversational intelligence.
Average response time improved 18% this week. Housekeeping leads the gains, while maintenance SLA breaches rose slightly on the 4th floor.
One platform for every department
Better for everyone
Guests
- No waiting on hold
- Track every request
- Better experience
Staff
- Less phone calls
- Clear priorities
- Faster response
Management
- Live operational visibility
- Executive dashboard
- AI analytics
- Performance reporting
Built by Experts Who Understand Operations
VOP combines enterprise software expertise with real-world hospitality experience to build a platform designed for operational excellence.
Morli Shay
Founder & CEO
For more than 17 years, Morli has been designing and delivering enterprise information systems for leading organizations.
She founded VOP to transform complex operational processes into intuitive digital experiences through visual workflows, AI, and intelligent automation.
Expertise
Rafi Ojalvo
Director of Hospitality Partnerships & Business Development
With more than a decade of experience in the hospitality industry, Rafi brings deep knowledge of hotel operations, guest services, and commercial partnerships.
He works closely with hospitality organizations to ensure VOP solves real operational challenges while helping shape the product based on real industry needs.
Expertise
Together, we're building the next generation of operational software for hotels and physical spaces.
Ready to Transform Your Hotel Operations?
Deliver faster service, happier guests and complete operational visibility with VOP.